Shipping & Returns

Light & Burn Scented Candles (referred to as "we" or "us") operates https://www.lightandburn.com (the "Website"). By making a purchase through our Website, you agree to the terms and conditions outlined below. These terms are designed to establish a clear understanding of our shipping, return, and refund policies.

Processing Time

Orders are processed within 2-3 business days (Monday-Friday).
Orders are not shipped or delivered on weekends or holidays.
High order volumes may cause slight delays. If there is a significant delay, we will notify you via email or phone.

Rates & Delivery Estimates

Priority Shipping 1-3 business days $9.95

FedEx Two-Day 2 business days $12.95

FedEx Overnight 1-2 business days $19.95

Note:

Overnight delivery is only available within the continental United States.
Delivery delays may occasionally occur due to unforeseen circumstances.

P.O. Boxes & APO/FPO Addresses

We ship to:

U.S. addresses
U.S. Territories
APO/FPO/DPO military addresses

Confirmation & Order Tracking

Once your order ships, you will receive a Shipment Confirmation Email with a tracking number.
Your tracking number will be active within 24 hours of shipment.

Customs, Duties & Taxes

Light & Burn Scented Candles is not responsible for any customs fees, duties, or taxes applied to your order.
Any additional fees imposed during or after shipping (tariffs, taxes, etc.) are the customer’s responsibility.

Damaged or Defective Products

We offer a 60-day money-back guarantee on all products.

If your product arrives damaged or defective, we will:

Refund the full purchase price OR
Send a replacement (with free return shipping)

To file a claim, email us at info@lightandburn.com.
Important: Please keep all packaging materials and damaged items for review.

International Shipping Policy

We currently do NOT ship outside the U.S.

Return, Damage & Exchange Policy

Refunds & Exchanges

We accept returns and exchanges only for defective or damaged products. Due to the subjective nature of fragrance preferences, we do not accept returns based on personal dislike of a scent.

If your product arrives defective or damaged, we will gladly exchange it for a new one or offer a full refund.

60-Day Money-Back Guarantee

All Light & Burn Scented Candles products come with a 60-day money-back guarantee. If a product is defective:

We will refund the full purchase price or send a replacement. We will cover return shipping costs. If you received a damaged order:

Email us at info@lightandburn.com to file a claim.
Please keep all packaging materials and damaged items for review.

Refund Process

Once we receive and inspect your return, we will send you an email confirmation. You will be notified whether your refund is approved or denied.

Approved refunds will be processed automatically. A credit will be applied to your original payment method within a few business days.

Delayed or Missing Refunds

If you haven’t received your refund yet:

Check your bank account for updates.
Contact your credit card company, as processing times may vary.
Reach out to your bank, as refunds often take a few days to post.

If you’ve followed these steps and still haven’t received your refund, please contact us at info@lightandburn.com.